Did you realize that you can assist future patients and your healthcare provider at the same time just by writing a brief, honest review online?
As an increasing number of people rely on online reviews in selecting a healthcare practitioner, simply sharing your experiences can compel someone to finally seek the help they require. Additionally, you can help your hearing care professional to attend to any issues that could augment the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference in people’s lives? Here are four additional reasons why you should review your hearing care professional online.
1. It’s simple to write a review online
Numerous hearing care providers have a website with a page dedicated to reviews, and this is the preferred place to start. Simply navigate to the website, find the review link, and publish a brief review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in web-based reviews as much as personal recommendations.
Which means 8 out of 10 individuals will consider your review as seriously as a personalized endorsement. So if you had a pleasant experience, publishing a positive online review is without question the best way to get the message out, enabling other people to get the same quality of care.
3. You can help cultivate a fair picture of the practice
Research shows that people are drastically more likely to post reviews following a bad experience than after a positive one. This produces a negativity bias that can portray the practice in a bad light.
Nobody is perfect—and no practice is either. Whether the negative reviews are justified or not, they will likely get posted. And if the positive experiences go undocumented, this will create a distorted picture. If you think the practice is deserving of a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in truthful, respectful reviews, without regard to whether those reviews are positive or negative. But we also believe that seeking to resolve issues privately is the best place to start.
If you’ve had a negative experience, it’s always best to first contact the practice in private. Quite often, the issues can be sorted out whereby both parties are satisfied. Although, if the issues were not resolved to your satisfaction, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to submit respectful recommendations that can help the provider improve the patient experience. This ultimately helps the practice and creates a better experience for potential patients.